BetterHelp review

Why You Should Try Online Therapy – BetterHelp Review

Hello, My name is Faith and I've been managing depression and anxiety for as long as I can remember. I started this blog to share my tips and tricks and help other bad ass babes kick ass on their mental health journey. I have an online support group you can join for free here.

I’ve spent half of my life going to therapy but only started doing online therapy this year. When I get depressed it’s really hard to talk to someone face to face. I loved the idea of being able to chat or text with a therapist so I decided to give online therapy a try. If you’re struggling with your mental health I recommend you take advantage of any resources and support available to you. I wasted years of my life trying to beat depression “on my own” and when I think about all the experiences I missed out on because of my depression I really regret it. Here are the pros and cons of the online therapy service I use (BetterHelp).

What Is BetterHelp?

BetterHelp is an online service that matches you with a therapist  and then you can text, call or video conference your therapist. The best part is that the service is unlimited which means you can talk to your therapist multiple times a week. I think this is a huge benefit of online therapy and I really like that I can send my therapist messages anytime I’m feeling anxious or depressed throughout the day. When I was seeing a therapist face to face I had to wait until my weekly appointment if something came up.


All of the counselors that work at BetterHelp are accredited psychologists (PhD / PsyD), marriage and family therapists (LMFT), clinical social workers (LCSW / LMSW), or licensed professional counselors (LPC). They all have a Masters Degree or a Doctorate Degree. They have over 2,500 counselors that you can be matched with. When you signup you will take a short survey to help match you with a therapist that specializes in what you want help with. If you get matched with a counselor that you don’t think is right for you it is easy to request to switch to a different counselor. I really like the counselor I am matched with, she is easy to talk to and always has lots of ideas for new things to try and coping strategies.

Counseling Topics

BetterHelp has counselors with training in lots of different areas like stress, anxiety, relationships, parenting, depression, addictions, eating, sleeping, trauma, anger, family conflicts, LGBT matters, grief, religion, self esteem and more.

BetterHelp is not recommended if you:

  • You have thoughts of hurting yourself or others
  • You are a minor or you are under the care of a legal guardian
  • You are in an urgent crisis or an emergency situation
  • You have been diagnosed with a severe mental illness, or if you have been advised to be in psychological supervision or psychiatric care
  • You were required to undergo therapy or counseling either by a court order or by any other authority
  • You do not have a device that can connect to the Internet or you do not have a reliable Internet connection.


The great thing about subscribing to BetterHelp and being in regular contact with your counselor is that you have an immediate support person and resource if shit hits the fan. We all go through hard times and the great thing about having a relationship with a counselor is that you have someone ready to step in and help you right away. Paying for therapy has been the best money I’ve ever spent and in my opinion it’s worth the cost to have a trained professional give me advice. If you’re struggling with mental health issues I bet you’ve had friends or family give you some pretty terrible advice (I know mine have!). Not everyone understand mental health issues and by talking to a professional you are able to get advice from someone who is well educated on the the issues you are struggling with.


I’m sure you know that therapy is freaking expensive, BetterHelp costs $65.00 per week. I know that is a lot of money but I think they provide an incredible service for that price. The fact that I can message my therapist and she gets back to me in the same day is pretty damn amazing. A one hour session with my old therapist cost me way more than $65.00 per week and if anything came up during the week I had to wait until my next session to talk about it.


I love BetterHelp because it’s so much more convenient to talk on the phone or on the computer than to have to drive to my therapists office. Face to face counseling can be really stressful for me because I have anxiety and sitting and talking to someone about what’s bothering me can be really difficult. When I’m struggling I find it a lot less stressful and intimidating to use the chat feature on BetterHelp. I hate going to therapy after work. I feel to damn tired to really get much out of it. With BetterHelp I’m able to schedule calls with my therapist on my lunch break which is way more convenient for my schedule.

The Cons

BetterHelp therapists can’t prescribe medication. If you are interested in learning about medication options you should talk to your Doctor.

-It’s expensive. BetterHelp is wayyyyyyy cheaper than what I used to pay to see my therapist face to face but lets get real it costs a lot of money. I think BetterHelp offers an excellent value because you get unlimited access to your counselor. The website says your therapists reply within 48 hours but mine almost always replies on the same day.

-It’s easy to blow off appointments or not take it seriously. To get the most out of BetterHelp you need to have some self discipline to make sure your scheduling time to talk to your counselor and fully participating in all of your sessions.

-It’s not a good option if you need to get out of your house or have face to face interaction with someone. While you can video chat with your therapist it’s not the same as talking to someone in real life. If you need more in person interaction you should stick with traditional therapy.

-It’s easier to have a miscommunication over text than in person. I try to be really clear when I write to my therapist but it’s just easier to misunderstand each other over a computer than in a face to face therapy session.

If you’ve been wanting to start therapy but you haven’t felt comfortable enough I recommend you try this service. It’s an easy and affordable way to get professional mental health advice and the first 7 days are free.

I am not a licensed therapist. If you are suffering from a major disorder and need treatment please seek the help of a professional. If you need help finding a mental health care provider call 1-800-662-HELP (4357) or visit BetterHelp to talk to a certified therapist online at an affordable price. You can download a free printable list of hotlines here and join the free mental health support group on Facebook here. This post contains affiliate links, you can read my full disclosure policy here.

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